Shipping policy
At BeanBeansCoffee.com, we are committed to delivering your coffee products in a timely and efficient manner. Please review our shipping policy below for details on how we handle shipping and delivery.
Order Processing
- Processing Time: Orders are processed within 1-2 business days. Orders placed after 5 PM will be processed the next business day. We do not process orders on weekends or holidays.
- Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details.
Shipping Methods and Costs
- Domestic Shipping: We offer standard and expedited shipping options within Japan. Shipping costs are calculated at checkout based on the weight and destination of your order.
Shipping Confirmation and Tracking
- Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with tracking information.
- Tracking Updates: You can track your order using the tracking number provided in the shipping confirmation email.
Damaged or Lost Packages
- Damaged Items: If your order arrives damaged, please contact us immediately at info@beanbeanscoffee.com with your order number and photos of the damaged items.
- Lost Packages: If your package is lost in transit, please contact us at info@beanbeanscoffee.com. We will work with the shipping carrier to resolve the issue.
Contact Us
If you have any questions or concerns about our shipping policy, please contact us at info@beanbeanscoffee.com.